Today…no….back story first: Last week we went to see Avengers latest, good movie…but it ended up costing me 150.00, cost of my new phone. I sat down…(never sit in the front row) and my phone fell out of my pocket and broke. Apparently some screens are better than others in that even with a cracked screen the swiping function is worthless. Some phones can be cracked and still function and some cant…

Anyway…I have been researching the “Phablet” concept with a big screen and more PC type functions…today I backed off and settled for a 5.5″ screen…

My baby girl and I walk into Best Buy and look around, finding the Cricket section. The gentleman that helped me, Patrick showed me the Cricket rack and what was there was the real cheap stuff…I said, “no I need better than those”. We walk over to the phones on the shelf, the selection was limited and I wasnt going to spend a lot. 100./150ish…I am telling Patrick about my situation and Best Buy doesnt charge the activation fee which is real cool.

In talking to Patrick it turned out that he is a dedicated Verizon salesman. I asked, “who pays him”? “Verizon”, he said. I was intrigued, while simply observing and experiencing how he interacted. I told him I was intrigued that he is helping me and asked if he was on any kind of commission which I basically knew from other conversations with other sales clerks in other stores.

His comment was “it is better to help than to stand around”, good answer.
I decided on a phone, still getting used to it. Im trying not to compare it too much to what I just broke, doing well but the default of the A.R. if judging and comparing is pretty strong…

One of the main issues I was concerned about was my photos and contacts. I restore old VW’s and lots of pics on my phone…Patrick handled everything very well, knowledgeable and confident and specifically what i would call genuine.

Apparently he couldn’t even sell it to me and had to turn it over to another sales person…Ben…They both worked well together and helped me solve my phone issues. As I decided on the phone and they both where helping me I posed my question of “If you automatically react to anything is there choice in that moment”? I watched them consider the question and they both said there is choice in that moment…I said no and took the opportunity to teach a bit…

They listened intently and understood. We had a good dialogue, we talked about making the right impression compared to a “good or bad” impression. It didnt take them long to both consider what I was saying and see and feel it’s value.

I gave them some homework assignments to observe themselves and their relationships with family and friends as well as customers…

There was a point in the process that pushed a negative button in me and as it was happening…I explained that I made a limited decision based on limited information and not even knowing the questions to ask…It was good real time experiences to show them that choice had nothing to do with our A.R.s

When it was all siad and done. I bought a 1 year warrentee,  and a 64gb sd card for about 150.00.

Overall it was a great experience…

I told them I would blog it.

…OH ya…In working with Ben…there was a time that I did whatever it was that I did for him to reply…”Oh you’re good”… I asked him about that comment and “if he thought it was common, a type of A.R”? He said yes…I noticed with him that he was friendly but I observed his genuineness…I watched and listened very carefully…After awhile I said something like, “Do you think there is a difference between being genuine and friendly?” He said “yes”. I told him that “I am going to make an observation that I see and specifically hear more of a friendliness vs genuineness”. Patrick chimed in and commented about his observation in general to the affirmative about the difference between the two. I mentioned to Ben to simply observe and experience the differences between the two. I told him that I am just making an observation and that he is the only one who who can prove me right or wrong…This may seem harsh but it simply is an attempt to be better at their jobs and life.

We talked about how they feel when they are greeted by and or helped by someone who is not genuine and they both quickly understood what i was talking about